Refund & Return Policy Generator
Generate a returns and refunds policy with your window, condition requirements, who pays return shipping and how refunds are issued.
What is Refund Policy?
A refund and return policy generator. It sets out the rules a customer needs to know before buying — how long they have, what condition the item must be in, and how the money comes back — and states plainly that it does not replace the statutory rights a customer has where they live.
How it works
Your return window, processing time, condition requirement and shipping arrangements are written directly into the relevant clauses, and the choices you make change the wording rather than being listed as options. The policy keeps a clause reserving statutory rights, because a policy that appears to remove a right the law grants is unenforceable in that part.
- Fill in the details the document needs. Business name, jurisdiction, dates, the clauses that apply to you. Nothing is uploaded and no account is created — the form is the only input, and the document is assembled in the page.
- Watch the blanks, not just the text. Any field you leave empty appears in the document as [[a highlighted marker]], and the panel above the output lists exactly which blanks are left. A half-finished policy should never look finished.
- Copy or download, then have it reviewed. Copy the document to the clipboard or download it as a .md file named for what it is. Every page states the same thing: this is a template, and it needs a qualified lawyer's eye before you publish or sign it.
Examples
A privacy policy for a side project
A solo developer shipping a newsletter signup needs a policy that says what is collected, why, and how to ask for deletion. Selecting the categories actually collected — rather than copying a competitor's list — takes two minutes and produces a document that is true.
Terms of service with a real liability cap
The liability clause is written from a number you supply instead of being left as "our total liability is limited to [amount]". A cap that is never filled in is a clause no one can rely on.
A DMCA notice a provider will actually action
A takedown that is missing the URL of the original work, or the statement under penalty of perjury, is one the service provider is entitled to ignore. Every required element appears in the generated letter, in the order the statute describes.
A DPA for a new vendor
Processors, security measures, breach notification window, transfers and audit rights as one document, with the subprocessor and SCC clauses switched on because this vendor uses both.
Common mistakes
Publishing a template without reading it
A policy that promises something you do not do — deleting data on request within 30 days, or never sharing data with third parties — is worse than no policy, because it is a documented misstatement. Read every clause against what actually happens and cut the ones that do not apply.
Assuming one document covers every jurisdiction
A privacy policy written for the UK does not automatically satisfy California, Brazil or Canada, and an employment clause that is standard in one country can be unenforceable in another. Name the jurisdiction you are actually writing for, and check the rules that follow from it.
Bundling consent and calling it consent
A single "I agree" covering marketing, analytics, photographs and treatment is not valid consent under most regimes, because consent has to be specific and separately given. Use one form per purpose, and never pre-tick the optional boxes.
Leaving the blanks in after generating
The marker can be more subtle to spot in a document than on the page — search the pasted text for the bracket characters before publishing, or use the missing-field list to confirm it is empty.
Frequently asked questions
Can I say no refunds at all?
For bespoke or perishable goods, in some jurisdictions, yes — if it is stated before purchase. For most consumer goods you cannot contract out of the statutory right to return something faulty or not as described, and digital goods usually have a cooling-off period that has to be handled explicitly.
Do digital products need a return policy?
They need a cancellation policy more than a return one. The usual approach is to state that the right to cancel is lost once the download begins, and to make the customer acknowledge that at checkout — which is what the EU consumer rules expect.
Who should pay return shipping?
The customer usually pays for a change of mind and the seller pays when the item is faulty or was sent in error, and stating both plainly avoids most disputes. Check local consumer law first: in some places the trader must bear the cost of return in all cases.